Yes. For the majority of our residential mobile services, we require access to a standard electrical outlet and an exterior water spigot. If you live in an apartment, condo, or work in an office building without access to these utilities, please contact us prior to booking so we can discuss alternative arrangements.

Our base prices cover standard to moderate wear and tear. However, exceptionally heavy pet hair, biological messes, or severe winter salt/calcium buildup will incur a $25+ heavy-duty fee. This covers the extra time and specialized chemicals required to safely restore your vehicle. We will always do a walkaround with you and confirm any extra fees before we begin working.

To secure your appointment, a $50 deposit is required. If you book online, this is processed securely through our website. If you book by phone or text, we will request the $50 deposit via Interac e-Transfer to lock in your time slot. The remaining balance is due upon the completion of the job. We accept Interac e-Transfer or Cash for the final payment, and you only pay the balance when you are completely satisfied with the results.

We proudly serve the Greater Montreal area, with a strong focus on the West Island. Travel within our primary service zone is completely free. For locations far outside this radius, a small travel fee may apply, which we will confirm with you prior to your appointment.

Yes, please. To ensure we can thoroughly clean every crevice and to protect your privacy, we ask that you remove all personal items, garbage, and valuables before our arrival. Important: For liability and safety reasons, we also require you to remove any child car seats. We are not certified to safely reinstall them.

Not at all! Once we arrive, do a quick walkaround with you, and get access to your keys, water, and power, you are free to go about your day. We will send you a text message when the job is about 30 minutes from completion.

Yes, but with some strict conditions. We need explicit permission from your building management/strata to wash on-site. We also require access to an electrical outlet and a water source within 100 feet of where the vehicle is parked. If your underground garage lacks these, please contact us to discuss alternatives.

Yes, but our winter operations have specific requirements. Mobile detailing in sub-zero temperatures requires access to an indoor, heated space (like a well-lit garage with drainage and utilities). If you do not have an indoor space during the freezing months, we will need to wait for a milder day to safely perform the service.

While our deep extraction and steam cleaning methods are highly effective, some substances (like certain dyes, bleached spots, or years-old set-in stains) can permanently alter or dye the fabric. We promise to significantly improve the appearance and fully sanitize the area, but we cannot guarantee 100% removal of permanent fabric damage.

We do not perform quick, 45-minute surface washes. We specialize in complete asset preservation. Our Interior Reset requires approximately 4 hours of meticulous labor, while our flagship Deep Cleaning (Total Transformation) takes up to 6 hours to execute a full interior and exterior decontamination. We block out exclusive half-day or full-day slots to ensure your vehicle receives uncompromising attention to detail.

Yes. Because SUVs and minivans require significantly more chemical product and labor to deep-clean the extended carpet space and larger exterior surface area, a standard size surcharge of 20$ applies to these vehicles.

Absolutely. The Quebec winter is highly corrosive to vehicle interiors. We utilize specialized chemical neutralizers to break down solidified calcium chloride, followed by heavy hot-water extraction to pull the salt crust out of your carpets and floor mats completely.

No. OtODP is a fully mobile operation serving the Greater West Island. You do not need to coordinate rides or wait in a lobby. We perform the entire restoration at your home, allowing you to reclaim your time while we revitalize your vehicle.